Meet The Team

I am a treatment coordinator here at Hubbard and Leath Dental and how I interact with our patients is I will get a phone call from the back of our office letting me know there is treatment. I will then go in advance, pick up whatever treatment it is, and put together preparations for discussing it with our patient when they’re done in the [operatory 00:00:24]. I will go over the finances. I will help them figure out how to pay for their treatment. I will find out what their insurance will contribute if they do have insurance. Then I will get them scheduled.

We have something called care credit. Care credit is such a saver for people because we are able to get our patients approved very quickly and easily on our desktop. It takes about five minutes and then the money is available depending on how much they are allowing that patient. They can even put a deposit down that very day.

The nice thing about our office is our wonderful doctors sponsor three promotions. They’re all interest free, 24 months, 18 months, or 12 months. It a great payback for our patients and if you divide that up, for instance, over 24 months, it makes you payments so reasonable.

We try to treat every patient that walks through the door like they are one of our guests in our home. People feel very special. Then, to boot, on top of that, to have very skilled dentist with a very, very skilled group of people surrounding them in the dental world is just a bonus.

Yes, I think we have it all in our office.

The patients here are like family. I’ve been with them many years and seen their children grow up and their children have children. I am very blessed in my career to be apart of this practice. I work with a great, great team. The doctors are awesome. The staff has become … We’re all one big family. Coming to work is like being home everyday.

The first person that a patient sees before they come into the doctor is the assistant. I greet them at the door, I bring them in, I try to get them comfortable, set, ready to go, so when the doctors come in, they just need to start. I try to interact with them before I even start anything. As soon as I get them in a room, ask them how they’re doing, if they have any fears. I try to comfort them, let them know that if anything bothers you, hurts you, you let me know. We’re going to take good care of you. Just talk to the patient. The doctors are what make the office run like it runs, and they’re easy to work with. I’m lucky. I’m lucky to be able to be here.

I work with Dr. Hubbard, side-by-side. Four handed dentistry here in our office. My main goals and duties are to make sure that the patient is comfortable. We offer drinks. We have blankets if you’re chilled. We have televisions with headphones, headsets hooked up to them. That way that could be distracting if you don’t want to listen to any of the noises that you hear in a dental office.

Then, of course there is also the [laughing] gas. We offer that as well. That’s a very relaxing gas that’s placed over your nose. Many patients love it. Then, there is always the anesthetic that we use to numb the teeth so that way you don’t feel any of the work that’s being done.

Definitely come here. It’s an amazing experience because it’s a pain-free office. Both Dr. Hubbard and Dr. Leath are very, very conscious of giving their patients the best care possible. They give them undivided attention when they come in. They are not rushed through at all. They take as much time as needed with each patient and make sure that they address their concerns.

Both Dr. Hubbard and Dr. Leath, along with the staff, everybody is dedicated to a patients well-being, to their dental health, to their comfort. That’s one of our top priorities here in our office

My main thing is stressing the importance and the value of getting their teeth cleaned every six months for most, and then depending on their weaker intervals that can change. But I always like to stress the importance of home care. Making sure they’re flossing daily. Making sure they’re brushing their teeth, but not only going just from that, but going above and beyond and doing the extra home care things. Like using water picks, and electric toothbrushes. It’s really good here, because we do have samples of those things. We can show patients what’s good. We have samples of all of our aides at home that can be used. I like to take a good portion of my appointment showing patients how to do those things, rather than just telling them. It’s good so that they can actually know what to do on their own, and not just rely on us.

Beyond that I like to make patients aware of their disease process. Whether they have healthy gums, whether their gums need a little bit more work. Whether they need to do something beyond just the normal six month visits. I think it’s super important to make them aware and educated so that they can take care of their own health.

I would send my family here, because it’s a nice comfortable atmosphere. I feel when I can walk in and feel at home, I think my patients would feel the same way. All of us are very friendly, and we want what’s best for the patient. With that said, I think that the patients would also feel that too.

I’m a registered dental assistant. What we do here as an assistant, like the other assistants here, we facilitate the care of the patient as we bring them back all the way through the procedure. We work chair-side with the doctors.

Ultimately the main goal is patient care. We’re a patient centered practice. A lot of patients have fears or they have anxiety, so we alleviate that from the very beginning, bringing them in, seating them, explaining the procedure, making sure that they understand what we’re doing, and if they have any questions or concerns we always address them.

I recommend Hubbard and Leath Dental not only to people that I know, but also to family members to come in. I feel that the consistent quality of care, I know that from when they first walk into the office until we exit the patient and they leave the office, it’s very consistent in their care. The customer service and they way that we treat our patients is always going to be top quality and professional and that there will not be any lapses throughout the time that they’re here in the office.

When I see a patient for the first time, I go extensively over their medical history. To me, when I graduated 31 years ago, it was mostly about the mouth and taking care of the oral health and now when we look at a patient, we’re looking at the complete body and their medical health. We know now that the oral health is very, very important to keeping the rest of the body healthy, when it comes to diabetes, heart disease, low birth pregnancy weight. I try to get first a glimpse at what’s going on with the person as a whole before trying to just him and say, “Oh, you need cavities filled or you need to floss more.” I never had looked at what I do as a job. I look at it as a career and what I can do to help people and when I get somebody that is medically challenged or I’ve had patients that have walked through the doors, they’re in their 30s and they’ve never seen a dentist and we can bring them to good oral health and make a whole different in their world, that’s what I come to work for.

Somebody walks in the door and they’re very high anxiety, it’s very easy to just putting them on [inaudible] and do something that, but you really need to talk to them and find out the root of their fear and that to me is what makes us different is that I have patients that come in and if might take me the first appointment, just 20 minutes going over why or what we’re going to do just to get them comfortable in the chair and get them to that point where they feel like they can keep coming back and having the treatment. Also, too, like somebody if they had a family, we’re great with kids in this office, really good with kids in this office. We try to get their trust before we try to make them do anything and that’s key when you got small children.

Being that I have been in a lot of different positions at this office, I know a lot of the patients more than a typical insurance coordinator would. When they come in, I make a point to go upfront and say, “Hey, how you doing? How are your kids? I know your wife is in the hospital. How’s that going?” things like that. When you know the patients, you want to know how they’re doing. You want to know that they know that you care.

One of the things I really like is that you’ll have your cleaning, you get your x-rays, and they put the x-rays up on the screen. When the doctor comes in, you can see and help show you right here is where the decay is. You don’t think, oh, I don’t need this work. A lot of times the dental industry is criticized for giving people treatment that they don’t need. He shows you exactly what you need, where it’s at, and really just informs you and teaches you as a patient what you need to be aware of, and gives you the confidence that he’s doing t correct work.